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Terms and conditions

Legal information: Information about the LSSI (Ley de Servicios de la Sociedad de la Información [Law on Information Society Services and Electronic Commerce]) For the purposes of the provisions of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, the owners of the website https://www.prinsotel.es (hereinafter, the “Website”) are: Prinz Hoteles SA, a Multiple Shareholder Company constituted under Spanish law, with registered address at CALLE DEL TER NUM 27 07009 PALMA (ILLES BALEARS) and CIF (Código de Identificación Fiscal [Tax ID Code]) A0719039. Hotel Mal Pas SL, a Multiple Shareholder Company constituted under Spanish law, with registered address at CMNO VELL DE LA VICTORIA NUM 1 Localidad/Población ALCUDIA 07400 ALCÚDIA (ILLES BALEARS) and CIF (Código de Identificación Fiscal [Tax ID Code]) B07754781. Apartamentos Zenith SA, a Multiple Shareholder Company constituted under Spanish law, with registered address at CALLE DEL TER NUM 27 07009 PALMA (ILLES BALEARS) and CIF (Código de Identificación Fiscal [Tax ID Code]) A07123441. Caleta Club SA, a Multiple Shareholder Company constituted under Spanish law, with registered address at CALLE DEL TER NUM 27 07009 PALMA (ILLES BALEARS) and CIF (Código de Identificación Fiscal [Tax ID Code]) A07190291.

Our rates are created based on your needs.

If you change your mind or have to cancel your reservation, you can cancel free of charge or even modify your reservation.

All your reservations at Prinsotel have the flexible rate associated to it:

Features of our flexible rate:

No prepayment or deposit required. This is the rate with the greatest flexibility of modification and cancellation.

At the time of booking, the client must enter their card number, simply in order to guarantee their stay.

The full payment of the reservation will be made at the time of check-in, no automatic charge will be made, the charge for the stay is made immediately during the check-in process at the hotel.

The card used in the reservation process will be used to charge cancellations with a penalty or no-show in accordance with what is specified below.

When you make the reservation you accept the cancellation and modification conditions.

Cancellation and modification conditions:

Reservations can be canceled and modified free of charge up to 72 hours (3 days) before entering the hotel.

If the cancellation is requested within 72 hours (3 days) prior to check-in, full the amount of the reservation will be charged. Also if you modify and later cancel or if you finally do not show up at the hotel, a penalty of 100% of reservation will be charged.

If the modifications are made more than 72 hours before check-in, no penalty will be charged, but the new rates that are available at the time of the change will be applied, whether they are higher or lower.

Cancellations and modifications of web reservations must be requested by email to: clientes@prinsotel.es.

No-show or customer who does not show up at the hotel:

If on the day of check-in the client keeps the reservation confirmed and does not show up at the hotel, Prinsotel will charge the total amount of the stay. The charge will be made on the same card used at the time of booking.

Booking conditions with children:

Children under 2 years are free when sharing a room with adults, as long as the maximum occupancy of the room allows it; meals not included. Free cribs, subject to availability.

Credit cards accepted:

Visa and Mastercard. The hotel reserves the right to check the validity of credit cards prior to arrival.

The hotel reserves the right to request at check-in both the credit card with which the reservation was made, as well as the identification document of the person who owns it, in case of being different, the previous charge can be reversed and require a new payment.

Check-in and check-out hours:

Tickets from 2:00 p.m. Departures until 12:00 hours.

Prinsotel reserves the right not to accept the reservation and consequently the entrance to the hotel, when the number of occupants does not coincide with those reserved.

Tax on tourist stays in the Balearic Islands (ecotax):

The published prices do not include the tourist tax applicable to stays from 1/1/2018: 4.40 euros per day per person for 5 and 4-star superior hotels, as well as 3.30 euros for 4-star hotels. This tax will be paid by the client upon arrival at the hotel.

Minors under 16 are exempt.

There is a 75% discount for stays within the period from November 1 to April 30, as well as a 50% discount for stays in the same tourist establishment from the 9th day.

If there is any doubt related to the conditions of your reservation, do not hesitate to contact us by sending an email to clientes@prinsotel.es

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