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Terms and conditions

Our rates are created based on your needs.

If you change your mind or have to cancel your reservation, you can cancel free of charge or even modify your reservation.

All your reservations at Prinsotel have the flexible rate associated to it:

Features of our flexible rate:

It does not require prepayment or deposits. It is the rate with the greatest flexibility for modification and cancellation.

At the time of booking you must enter your card number, simply in order to guarantee your stay.

When you make the reservation you accept the cancellation and modification conditions.

Cancellation and modification conditions:

Reservations can be canceled and modified free of charge up to 2 days before entering the hotel.

If the cancellation or modification is requested within 2 days prior to check-in, the amount corresponding to the first night of stay will be charged.

If the modifications are made more than 48 hours before check-in, no penalty will be charged, but the new rates that are available at the time of the change will be applied, whether they are higher or lower.

Cancellations and modifications of web reservations must be requested by email to:

No-show or customer who does not show up at the hotel:

If on the day of check-in the client keeps the reservation confirmed and does not show up at the hotel, Prinsotel will charge the total amount of the stay. The charge will be made on the same card used at the time of booking.

Booking conditions with children:

Children under 2 years are free when sharing a room with adults, as long as the maximum occupancy of the room allows it; meals not included. Free cribs, subject to availability.

Credit cards accepted:

Visa and Mastercard. The hotel reserves the right to check the validity of credit cards prior to arrival.

The hotel reserves the right to request at check-in both the credit card with which the reservation was made, as well as the identification document of the person who owns it, in case of being different, the previous charge can be reversed and require a new payment.

Check-in and check-out hours:

Tickets from 2:00 p.m. Departures until 12:00 hours.

Prinsotel reserves the right not to accept the reservation and consequently the entrance to the hotel, when the number of occupants does not coincide with those reserved.

Tax on tourist stays in the Balearic Islands (ecotax):

The published prices do not include the tourist tax applicable to stays from 1/1/2018: 4.40 euros per day per person for 5 and 4-star superior hotels, as well as 3.30 euros for 4-star hotels. This tax will be paid by the client upon arrival at the hotel.

Minors under 16 are exempt.

There is a 75% discount for stays within the period from November 1 to April 30, as well as a 50% discount for stays in the same tourist establishment from the 9th day.

If there is any doubt related to the conditions of your reservation, do not hesitate to contact us by sending an email to

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