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Legal policy

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data , as well as any applicable regulations, we inform you that the personal data provided through the different forms of this website (hereinafter, the "Website"), through the App of "Prinsotel" (in forward, the "App"), as well as through any other means and / or channels enabled; they are the object of treatment owned by Prinz Hoteles, S.A. (hereinafter, "Prinsotel"), with registered office at Calle Ter, 27, Polígono Son Fuster, 07009, Palma de Mallorca, Tax Identification Number A-07190309, registered in the Mercantile Registry of Mallorca Volume 592, Folio 517, Sheet 13.080 1st Inscription , e-mail prinsotel@prinsotel.es, in order to provide the services that in each case we request, address your requests and inquiries, as well as to send commercial information related to the products, activities and services we offer.

From now on, Prinsotel, as well as the rest of the Group companies listed below, will be jointly named "Prinsotel Group":

Hotel Mal Pas, S.L., with registered office at Calle Ter, 27, Polígono Son Fuster, 07009, Palma de Mallorca and holder of the CIF number B-07754781.

Caleta Club, S.A., with registered office at Calle Ter, 27, Polígono Son Fuster, 07009, Palma de Mallorca and holder of the CIF number A-07190291.

Apartamentos Zenit, S.A., with registered office at Calle Ter, 27, Son Fuster Industrial Estate, 07009, Palma de Mallorca and holder of Tax Identification Number A-07123441.

The data of our customers and / or users (hereinafter "customers") requested in the forms accessible from the Website, as well as through any other means and / or channels mentioned above are, in general, mandatory (unless in the required field, specify the opposite) to fulfill the established purposes. In this sense, if they are not provided or are not provided correctly, their requests may not be addressed.

For any questions or queries you can contact our Data Protection Delegate (DPO) through the email dataprotection@prinsotel.es.

2. Purpose and legitimacy of the processing of your data

to. For the development, fulfillment and execution of the services provided by Prinsotel to our clients, that is, manage the reservations made, including payment management (if applicable), as well as the management of their additional requests and preferences.

In this case, the processing of your data is necessary for the execution of the contract for the provision of services that links us with our customers.

b. Customer Support

Prinsotel may use the personal information of the clients to attend the requests, requests or queries that they make through the customer service channels (telephone and / or email), as well as to manage possible incidents.

The treatment of your data for this purpose is beneficial for our clients, as it allows us to be able to adequately assist them and resolve the questions asked. In this sense, we consider that we have a legitimate interest in the processing of your data to meet the requests or queries that we raise through the various means of contact existing.

c. Conducting surveys and / or evaluations related to the quality of the services provided by Grupo Prinsotel.

In this case, we consider that we have a legitimate interest in the treatment of your data since our only objective in this aspect is to know the degree of satisfaction of our customers and detect those areas in which we can improve.

d. Marketing and publicity

Prinsotel may use the personal information of the clients for the management and sending of communications related to promotions, special offers and / or personalized information adapted to the interests and needs of our clients. All this, solely and exclusively, according to (i) the data provided by them and (ii) their stay and experiences in Grupo Prinsotel. In no case will automated decisions be made based on such information.

In this case, we consider that we have a legitimate interest in knowing the preferences of our clients, in order to offer the services that best respond to their needs and wishes.

Notwithstanding the foregoing, users who wish to unsubscribe from sending commercial communications may do so at any time and at no cost by sending an email to the following address: dataprotection@prinsotel.es , following the instructions that most further specified, in addition to the indications that will be specified in each commercial communication.

Notwithstanding the foregoing, even if you have not yet enjoyed any stay with us, we offer you the possibility to receive our Newsletter, as well as promotions or special offers from Grupo Prinsotel, by communicating your email through the section NEWSLETTER from our website:

The legitimizing basis for dealing with customer data for this purpose is the consent granted by accepting the Privacy Policy that they must read and accept before sending their email address.



3. Third party data processing

In the event that the clients provide data of third parties, they are responsible and manifest to have the consent of the same and undertake to transfer to the interested parties, owners of said data, the information contained in this Privacy Policy, exempting Prinsotel of any responsibility in this regard. However, Prinsotel may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.

4. Recipients of personal data
For the correct provision of the services offered by Prinsotel, as well as to comply with the purposes indicated in this Privacy Policy, we will need to share and communicate your personal data in favor of:
• Previously related entities of the Prinsotel Group, (i) in order that they manage and know the conditions of their stay (price, dates, services included, ...) and (ii) for internal administrative purposes and / or for the purposes indicated above. The treatments, if any, carried out by the aforementioned cessionary companies, will be carried out, in any case, under the same terms, conditions and guarantees as those set forth in this Policy, which are hereby reproduced.

• Providers of Prinsotel or of the entities of the Prinsotel Group necessary for the adequate fulfillment of the legal obligations and / or the aforementioned purposes.

• Administrations and public bodies, in the cases provided by the Law.

5. Conservation of data
The personal data provided will be kept during the contractual relationship with our customers, as well as during the time necessary for the fulfillment of the aforementioned purposes or any applicable legal obligations.
In relation to the data for the sending of commercial communications, they will be kept as long as the clients do not revoke or oppose the consent given. However, if you withdraw your consent, this will not affect the lawfulness of the treatments carried out previously.


6. Exercise of rights

Prinsotel is committed to respect the confidentiality of personal data of customers, as well as to ensure the exercise of their rights that can be exercised by completing and sending the corresponding form that can be found on the website of the Spanish Agency for Data Protection ("Rights") to the email address dataprotection@prinsotel.es. In case Prinsotel deems it necessary to identify the clients, they may request a copy of a document proving their identity. In particular, regardless of the purpose or legal basis under which Prinsotel deals with customer data, the latter have the following rights:


Right of access: to obtain confirmation on what kind of personal data of the clients we are dealing with, as well as to access them.


Right of rectification: to request the modification of personal data when they are inaccurate or that they are completed when they are incomplete.


Right of withdrawal: to request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes that were collected.


Right of limitation: to request the limitation of the treatment of the data, in which case they will only be conserved for the exercise or defense of claims.
Portability right: to receive personal data in a structured format, commonly used and mechanically read, and to transmit them to another party when the treatment is based on consent or a contract, and is carried out by automated means.

Right of opposition: to object to the personal data being subject to a treatment based on the public or legitimate interest pursued by Prinsotel, including profiling or requesting the cessation of commercial communications.


Individual automated decisions. Not to be the subject of a decision based solely on automated processing, including profiling, which produces legal effects on users or significantly affects them in a similar way. However, it will not be possible to exercise such right in case the decision is necessary for the conclusion or execution of a contract between the clients and Prinsotel; is authorized by the law applicable to Grupo Prinsotel, provided that it establishes adequate measures to safeguard its rights, liberties and legitimate interests; or is based on the explicit consent of the clients.


Right to file a claim. To file a claim with the corresponding control authority.

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