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FAQuestions

Answers to the most frequently asked questions related to our hotels

Reservationsarrow_drop_uparrow_drop_down
  • ​Is it possible to book a stay in Prinsotel through other ways?

    Yes but, we recommend that you read the booking terms and conditions, because may be different accommodation, services and conditions.
  • ​Is it safe to book via www.prinsotel.es ?

    Yes , of Course : it is a website officially certified as safe, using european banking platform, there are no intermediaries.
  • ​can I buy half-board with drinks in the hotel?

    No, this option is exclusive for online reservations.
  • ​How can I book a stay at Prinsotel?

    The easiest, most economical and safe is www.prinsotel.es official website.
  • Why is it better to book in www.prinsotel.es ?

    Because there are no intermediaries, Because we assign the best rooms to direct reservations, Because you can book extras who have no other sites : like pool view, half board with drinks, transfers ..
  • Why do we need a credit or debit card to book?

    To guarantee the reservation, if you choose flexible rate payment at the hotel.
  • Can I book on arrival at the hotel breakfast or half board?

    Yes, but we recommend to do it in advance at the time you are booking , as prices might be a bit different on site.
  • can I book by phone?

    Yes, by calling +34 971706076 from Monday to Friday from 10 a.m to 2 p.m. We request the same data on the web and the price is also the same.
  • ​Do I get a receipt once the reservation?

    Yes, you will immediately receive an email with the booking confirmation.
Servicesarrow_drop_uparrow_drop_down
  • Is there any cleaning day in the apartments?

    Yes, exactly as in our hotel rooms. Cleaning between 6 and 7 days a week and sheets change 2 times a week.
    *Think Green: If you do not require the scheduled sheet change, please inform our reception team.
  • ​Do you provide towels for beach and swimming pool?

    Yes, it requires a small deposit, which it will return you during check-out.
  • ¿Can we get into the hotel bar or restaurant without paying each time?

    Yes, with the CUSTOMER CARD, you can pay within the hotel in an easy, convenient and secure way. We provide you with 2 options:
    BY CREDIT pay charges when you check-out (this option only requires a credit card as a guarantee).
    BY CASH/DEBIT load your CUSTOMER CARD using either cash or debit card. When you use it, you will be given a receipt showing the service charge and the available balance, and any remaining money will be returned to you when you check-out. You can load your card at Receptions as many times as required.
    *The CUSTOMER CARD does not contain any information, instead, it is processed through the Hotel's management system to ensure greater security for our guests.
  • At what time can we access to the room or apartment?

    At 14:00 o'clock
  • If we arrive earlier, can we get earlier access to the room or apartment?

    Yes, only if the room or apartment is available. The reception team will inform you on arrival.
  • ​When do we have to leave the room the departure day?

    Before 12:00 a.m
  • ​Is there a luggage room?

    Yes, we provide space to leave the luggage on the departure day to still enjoying the last hours of your stay.
  • ​Is it possible to keep the room until later on departure day?

    Yes, this service is exclusive through the official Prinsotel website and bookable as "Extra Services" while booking. It will also be possible to request it directly at reception desk, it is recommended to request it several days before departure (*Service subject to hotel availability).
  • Is there entertainment for children?

    Yes, in all hotels and all ages up to 14 years as well as for adults. (Prinsotel Mal Pas excluded).
  • Is there a chance of showers once we have left the room?

    Yes a courtesy showers will be offered if they are available.
  • Should we have towels, once we have left the room?

    Yes if you ask at reception.
  • Can we go swimming at night in the pool?

    No, then do cleaning of filters and water with delicate products.
  • ​Can we change the pool towels?

    Yes, the lifeguard will change them for you.
    *Think Green: For environmental sustainability, we kindly request that you only change your towel when necessary).
  • Can we rent a car in the Hotel?

    Yes, the reception will inform you about the best options.
  • Can we rent bikes in the Hotel?

    Yes, there are mountain bikes available to rent at the hotel. Also you can check other types of bicycle.
  • Is there a transfer from the airport to the Hotel and vice versa

    Yes, theis service can be booked as well on the website and at the reception desk
Gastronomyarrow_drop_uparrow_drop_down
  • ​What's for breakfast?

    The breakfast is a full buffet style.
  • Can we have breakfast before or after the time of opening or closing of the restaurant?

    Yes, informing and booking the day before at the reception.
  • ​Can we order a cake or something special for a celebration?

    Yes, book at the maitre  or reception.
  • ​Is it possible to dinner a la carte?

    Currently you can dine a la carte at Prisnotel La Dorada and Prinsotel La Caleta

  • Is there a special diet for celiac, food allergic / intolerant?

    Yes, the guest can contact previously with us to notify it. Our chef will prepare special dishes for them.
  • Does it cost anything extra the special food?

    No, none.
  • ​Can we change the half-board dinner for lunch?

    Unfortunately, it is not possible.
  • ​Can I buy half-board with drinks included?

    Yes, this option is available for online bookings in all our hotels.
  • ​What comes with half board?

    Buffet breakfast and dinner at the Kitchen Market Restaurant.
  • What does half board with drinks offers?

    Like the half-board but including water, soft drinks, beer or house wine during the dinner. The limit of drinks is not set, but is understood to be responsible consumption.
  • Does the hotel provide lunch?

    Yes, snacks a la carte at Snack Bar Salt & Co.
  • ​Do you have baby food?

    Yes, and it is free if you are on Half Board and Half Board Plus. Simply tell us the day before you want to kind of mash. Options: meat, vegetables and fish.
  • Is there a dress code during the meals at the hotel?

    Yes, for breakfast and luch INFORMAL; dinner CASUAL.
    INFORMAL DRESS Women, men and children: t-shirts, shorts, skirts, dresses, sarongs, sandals, trainers.
    CASUAL DRESS Women / girls: dresses, blouses, skirts, jeans and dress shorts, casual t-shirts, trainers, dress sandals. Men / boys: dress shorts, long trousers, shirts, tops with sleeves, shoes or dress sandals. Bathing suits or wet clothes will not be permited.
  • Which restaurants include half board, according to each hotel?

    - At Prinsotel La Dorada: reservations for the Select Apartment, Deluxe Apartment or Royal Apartment and all those who have a half board plan plus Grill dinner are included, in addition they will also have exclusive access to the terrace of our buffet restaurant and to "PrinsClub". Reservations in Standard Apartment will have a 50% discount on dishes at Picco restaurant, reservations one day in advance.
    - At Prinsotel La Caleta: reservations in Double Select, Apt Select and Apt Deluxe rooms and all those with Half Board Plus will include a Grill or Picco dinner (pizza, pasta & sushi, cocktails). They will also have exclusive access to the terrace of the buffet restaurant and to the “PrinsClub”. Reservations for Double and Standard Apt rooms will be able to enjoy a 50% discount on dishes during dinner at the Picco restaurant, reservations made one day in advance.
    - At Prinsotel Mal Pas: Half Board reservations will have access to a gastronomic menu with an aperitif prepared by our chef and to choose between three first, three second and three desserts for dinner and also to the terrace.
    - At Prinsotel Alba: Apto Select and Deluxe reservations and all those with half board plus will have a Grill dinner included. Reservations for Standard Apartment and Suite will enjoy a 50% discount on the dishes of the Rte Grill.
    - At Prinsotel La Pineda: Half Board reservations will enjoy a wide variety of dishes at the Kitchen Market Buffet Restaurant.
  • Which restaurants include half board PLUS, according to each hotel?

    Like half board, it includes buffet breakfast and dinner at the Kitchen Market Restaurant. The Half Board Plus includes during dinner water, soft drinks, national beer and Rioja house wine. In addition, booking this regime has the following advantages (depending on the hotel):
    - At Prinsotel La Dorada; possibility to choose a restaurant every night during your stay in one of the following restaurants: Buffet restaurant Kitchen Market, or Restaurant Picco.
    - At Prinsotel La Caleta; possibility to choose a restaurant every night during your stay in one of the following restaurants: Buffet restaurant Kitchen Market, or Restaurant Picco.
    - At Prinsotel Mal Pas; our clients will enjoy a gastronomic menu with an aperitif prepared by our chef and to choose between three firsts, three seconds and three desserts on the restaurant's terrace, with drinks included during dinner.
    - At Prinsotel Alba; Possibility of choosing a restaurant every night during your stay in one of the following restaurants: Kitchen Market buffet restaurant, our Grill menu or our Picco menu.
    - At Prinsotel La Pineda; You will be able to enjoy a wide gastronomic variety throughout your stay in the Kitchen Market buffet restaurant.
  • What kind of gastronomy can I find in the Picco restaurant?

    The Picco restaurant is a new concept of fusion food between Japanese and Italian food.
    -PICCO-SUSHI & COCKTAILS Japanese Restaurant, an a la carte Asian restaurant with Japanese delicacies such as Sushi, Maki, Niguiris, all paired with natural fruit cocktails in a lounge setting.
    -PICCO-PIZZA. PASTA Italian a la carte restaurant, with an informal atmosphere, large pizzas, traditional Italian pasta, nachos, salads and other varieties and an exquisite apple tart cooked to order.

    Do I have to book a table in advance to go to dinner at the Picco?

    For dinner at the picco we recommend that you make a reservation, which can be made either at reception or by phone;
    -PALMA (+34) 971711348
    -PLAYA DE MURO (Prinsotel La Dorada) (+34) 971890224
    -CALA DOR (Prinsotel Alba) (+34) 971538668
    -MENORCA (Prinsotel La Caleta) (+34) 971380960
Facilitiesarrow_drop_uparrow_drop_down
  • Is there access for disabled people?

    Only Prinsotel La Dorada offers totally adapted apartments for people with reduced mobility or with a wheelchair. All hotel facilities are designed barrier free.
  • Are pets permitted?

    Pets are not permitted with the exception of guide dogs.
  • Can we reserve sunbeds at the pool?

    It is not allowed. But you can use them for free during all your stay.
  • Is it easy to park near the hotel?

    Yes, front or along streets near the hotel, plenty of parking at no cost.
  • Is there a supermarket on site or nearby?

     Yes, in all our hotels within 50 meters.
  • Is someone at the front desk of all Prinsotel hotels during the night time?

    Yes, happy to assist you 24 hours.
  • ​Is there a playground with swings?

    Yes, even a kid´s club. (no miniclub in Prinsotel Mal Pas)
  • Are there pools for children?

    Yes, in all our hotels, specially designed for them.
  • Are the pools with salt water?

    No, all of them are with fresh water.
  • Is it possible to reserve sunbeds on the beach?

    These sunbeds can only be rented directly on the beach, they  don't belong to Prinsotel.
Prices and best Tariffsarrow_drop_uparrow_drop_down
  • ​Can I find cheaper rates on other sites?

    It is possible, but strange , probably  may have other conditions , room types or  services. In any case , send a screenshot of the last step of the reservation via email to ecommerce@prinsotel.es  so that it can be justify or otherwise improved providing you an alternative.
  • ​Why prices are cheaper than elsewhere?

    Because they are direct without intermediary.
  • ​Why do I have to give credit card if I want to book flexible tariff and pay the fee at the hotel?

    Data is to verify and guarantee your reservation. No charges will be done until arrival date.
  • ​What is a non-refundable tariff?

    It means that once reserved can not be changed or canceled.

    Payment shall be the day of booking and is much cheaper.

    Exceptionally cases of force majeure may be considered justified modification of reservations only the ones that have been made exclusively on the official website www.prinsotel.es.

    Any reservation made on another site or agency, does not mean this exception.

  • ​ What means flexible tariff?

    The one that you can modify or cancel reservation up to 2 days before arrival, without any cost or penalty. The payment of this fee is made at the hotel.
Rooms & Apartmentsarrow_drop_uparrow_drop_down
  • How many people can be accommodated in an apartment?

    The maximum occupancy of the apartments for 2020 in Prinsotel Alba, Prinsotel La Caleta, Prinsotel La Dorada and Prinsotel La Pineda will be 3 adults + 1 children (up to 12 years old) + 1 baby.
  • How many people can be accommodated in a double/twin room?

    The maximum occupancy of the rooms for 2020 in Prinsotel Mal Pas and Prinsotel La Caleta; will be 2 adults (up to 12 years); Prinsotel La Pineda will be 2 adults.
  • Is there any room or apartment adapted for disabled people?

    Only Prinsotel La Dorada has totally adapted apartments for people with reduced mobility or with wheelchair. Moreover, all hotel facilities are designed barrier free.
  • How many rooms got the apartments?

     1 bedroom and 1 living room.
  • How are the beds?

    Twin beds is the bedrooms.
  • Is the room safe included in the room?

     No, you have to rent at reception.
  • Have all the rooms and apartments air conditioning?

    Yes, all of them
  • Are in the apartments kitchen and cooking utensils?

    Yes, they are fully equipped.
  • Do the rooms have remote control for tv?

    Yes, you will find it in your room or apartment.
  • Are inside the apartments sheets , towels and amenities?

    Yes, they have the same facilities as the hotel rooms. 
  • Do the rooms have satellite TV with international channels?

    Yes, there are up to 10 international channels.
  • Are there any costs for cribs and baby highchairs?

    Cradles and highchairs are free of charge, if you want to use them you can mention them in your reservation or ask for them at the reception desk once you have stayed at the hotel.
Rooms & Apartments "Select"arrow_drop_uparrow_drop_down
  • What extras include select?

    Better Amenities, bathrobe, slippers, minibar plenty on arrival with 2 still waters, 2 sparkling waters , 2 Coke, 2 beers, 1 lemon, 1 orange, PlayStation, kitchen amenities, ironing kit, TV plasma 32" (2 TV in Apartments, one in Bedroom and one in living room) ; pool towels...etc.
  • Are the select rooms and apartments larger in size than the rest?

    Not in size, but they have more amenities.
Tel. +34 971 892 238Fax +34 971 892 270Do you have any question?
Tel. +34 971 545 143Fax +34 971 643 427Do you have any question?
Tel. +34 971 564 684Fax +34 971 565 536Do you have any question?
Tel. +34 971 657 895Fax +34 971 643 427Do you have any question?
Tel. +34 971 385 911Fax +34 971 386 089Do you have any question?
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