Reservationsarrow_drop_uparrow_drop_down
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Is it safe to book on www.prinsotel.es?
Yes, it is an officially certified secure website that also uses a secure payment platform. -
How can I book a stay though Prinsotel?
The easiest and safest way is though the official website, always with the best rate. Check the availability choosing the hotel Prinsotel and dates of your holiday and number of guests. After that, confirm the reservation with 3 steps:
1) Choose the room or apartment
2) Choose the basis meal
3) Confirm the stay with your details. -
Why is it better to book though www.prinsotel.es?
Because we manage the reservation directly with you, no intermediaries. Exclusive offers are published on our website only. -
Why do we need a credit or debit card to book?
To confirm the reservation, payment is required at the time of booking. -
Can I book by phone?
Yes, by calling +34 971 706 076. We are available 24/7. We will ask for the same details as on the website, and the price will be the same. -
Once the reservation is done, do I get a confirmation?
Yes, immediately after successfully making the payment with your debit/credit card, you will receive an email with the reservation confirmation. -
Can I make any special requests for my reservation?
If you booked on the Prinsotel website, you can contact the hotel using the email provided in your reservation confirmation to make your request. For example, a room with pool views, in a specific part of the hotel, adjoining rooms, etc. Although we cannot guarantee the requests as they are subject to hotel availability, we always try to take them into account.
If you booked through an agency (Booking.com, Expedia, Travel Agency, etc.), you should contact them to manage the request. -
Is it possible to book a stay on another website?
Yes, we recommend carefully reading the booking conditions, as they may differ in terms of conditions and room types. -
Can I book Breakfast or Halfboard on arrival?
Yes, although we recommend including breakfast or half board in advance, as it will be subject to hotel prices. -
Can I modify my reservation?
If you booked our flexible rate, you can modify your reservation up to 3 days before your arrival. To do so, you should access the "My Reservation" section, cancel your current reservation, and proceed to make a new reservation. You can also request the modification by phone at +34 971 706 076.
*Prices are subject to change, please check before confirming.
If you booked through an agency (Booking.com, Expedia, Travel Agency, etc.), you should contact your agency to manage the modification. -
Can I cancel my reservation?
If you booked directly on the Prinsotel website with a flexible rate, you can cancel your reservation free of charge up to 3 days before your arrival. Otherwise, 100% of the reservation will be charged as a penalty. Cancellations can be managed from the My booking menu section.
If you have booked through an agency (Booking.com, Expedia,... etc.), you should contact your agency.
You can also check our cancellation policy in the "Prices and Rates" section of the Frequently Asked Questions. - If your reservation amount is zero, the reservation will be automatically confirmed.
- If the Prinsotel gift card amount is not sufficient, you will need to pay the difference to confirm your reservation.
Steps to cancel the reservation:
1. Access the "My Reservation" section.
2. Enter the reservation confirmation code.
3. Select the cancel option.
2. Enter the reservation confirmation code.
3. Select the cancel option.
How to redeem a Prinsotel gift card:
For confirmed reservations made before April 26, 2023, that request cancellation, a Prinsotel gift card will be issued for the amount of the canceled reservation. You will receive all the information about the Prinsotel gift card directly in your email, the same email you provided when confirming the reservation.
The Prinsotel gift card can only be redeemed for a new reservation. You can redeem the Prinsotel gift card in the step before confirming the reservation, in the "I have a gift card" field.
Follow these steps to redeem your Prinsotel gift card:
1. Search for the establishment and add the desired option to the cart.
2. On the personal information screen, enter the gift card code provided below, click validate, and continue with the payment process.
3. The gift card amount will be automatically deducted from the total purchase price.
*The Prinsotel gift card cannot be applied to existing reservations.
The Prinsotel gift card can only be redeemed for a new reservation. You can redeem the Prinsotel gift card in the step before confirming the reservation, in the "I have a gift card" field.
Follow these steps to redeem your Prinsotel gift card:
1. Search for the establishment and add the desired option to the cart.
2. On the personal information screen, enter the gift card code provided below, click validate, and continue with the payment process.
3. The gift card amount will be automatically deducted from the total purchase price.
*The Prinsotel gift card cannot be applied to existing reservations.
Servicesarrow_drop_uparrow_drop_down
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Is there activities or entertainment?
Yes, all the hotels Prinsotel offer entertainment and activities for all ages, night shows as well.
Prinsotel Mal Pas does not offer any entertainment. -
Is there cleaning service in the apartments?
Yes, exactly as in our hotel rooms. Cleaning between 6 and 7 days a week and sheets change 2 times a week.
*Think Green: If you do not require the scheduled sheet change, please inform our reception team. -
Does the hotel provide pool/beach towels?
Yes, it only requires a deposit, which it will return you on departure day. -
Can I swim in the pool at night?
No, due to the cleaning of the filters that are carried out at night. -
Where can I change the pool towels?
The lifeguard will gladly change for you at the pool site. -
How does it work the payment method at the hotel bar or restaurant?
Prinsotel hotels offer the CUSTOMER CARD, this is an easy and secure payment method, giving by 2 options:
BY CREDIT,the payment of tickets of bar or restaurant will be paid on check-out, this option requires a credit card as a guarantee.
BY CASH/DEBIT, which it can be loaded using either cash or debit card. Paying with e-Purse at bar or restaurants, you will get a ticket/receipt every time, where it will show the service charged and the remaining balance. This e-Purse can be loaded as many times as needed.
The excess money into the e-Purse, will be refunded on check-out.
* The CUSTOMER CARD does not contain any personal information, -
What time can I check-in at reception desk?
The hotel offers reception service 24 hours, then as soon as you arrive to the hotel, you are able check-in at the reception desk. -
What time can I get access into the room or apartment?
From 14:00 our guests are able to get access into the room or apartment. In case it is not ready, the reception team will kindly keep your luggage into the luggage room and you will start to enjoy all our facilities. -
What time do I leave the room or apartment?
It must leave the room or apartment before 12:00 o’clock. -
Is there any place where my luggage can be kept after leaving the room or apartment?
The reception team will kindly keep your luggage into the luggage room. -
Can I stay longer enjoying the hotel facilities after leaving the room or apartment?
The check-out must be done before 12:00 o’clock, but our guests can enjoy the hotel facilities until the departure. -
Can I request Late-check-out Service on departure day?
This has to be requested in advance at the reception desk, subjected to extra cost and hotel availability. -
Are there courtesy showers available for those guests, who have left the room or apartment?
Yes, there are courtesy showers at the hotel with towels. -
Can I rent a car/bike or excursions at the hotel?
Yes, the reception team will gladly inform you about services available for renting at the hotel.
Gastronomyarrow_drop_uparrow_drop_down
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What kind of breakfast is offered at the hotel?
The breakfast is offered in buffet form. -
Can be an early or late breakfast requested?
It needs to request it 1 day in advance at the reception desk. -
May I make a special request for my stay?
For special request, we recommend to arrange it in advance directly with the reception team. -
Is possible to have a dinner à la carte?
These hotels Prinsotel offer the possibility to have a dinner à la carte at PICCO Restaurant and Grill Restaurant:
Prinsotel La Dorada (Playa de Muro), Prinsotel Alba (Cala d’Or) and Prinsotel La Caleta (Menorca). -
Do the hotels offer special food for food intolerance/allergic?
Yes, all our hotels offer free lactose, gluten-free food/products. In case of food intolerance/allergy, our guests can let us know contacting directly at the receptions desk or even to the Maître. -
Does the special diet (mentioned before) cost extra?
No, it doesn’t cost extra. -
Does the hotel offer baby food?
Booking the Half-board or Half-board Plus it is included the baby food for free. It can be requested directly to our Maître at the buffet Restaurant. Options: fish, meat, vegetable or fruit purée. -
Can the dinner be changed for lunch?
Unfortunately, this is not allowed. -
Does the hotel offer a restaurant for lunch?
Yes, we fully recommend the Snack Bar Salt and Co. -
Are the drinks included with the Half-board or Half-board Plus?
No, the drinks are not included in any basis meal, so it costs extra. -
What is Half-board PLUS?
The Half board Plus offers free choice of restaurants for dinner and for whole stay, so every night it can dinner in different restaurant. This option is only available at Prinsotel La Dorada, Prinsotel La Caleta and Prinsotel Alba.
These are the restaurant available:
Buffet Restaurant Kitchen Market
PICCO Restaurant
Grill Restaurant -
What is Half-board?
The Half-board is available at all hotels Prinsotel and includes only the breakfast and dinner (both buffet form) at the Kitchen Market buffet Restaurant.
The highlight of Halfboard at Prinsotel Mal Pas, where the breakfast is offered in buffet form.
Taking the dinner to a high level, that it will serve on table offering to our guests a unique gastronomy experience. The dinner consists in a menu elaborated by our chef, choosing between 3 starters, 3 main courses and 3 desserts. The guests are welcome to repeat the dish that they liked.
The menu changes weekly. -
What is the difference between Half-board and Half-board Plus?
The main difference is that our guest will get multiple choice of restaurants to dinner for the whole stay.
For further info, please just click on the link
Facilitiesarrow_drop_uparrow_drop_down
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Is there access for disabled people?
Only Prinsotel La Dorada offers totally adapted apartments for people with reduced mobility or with a wheelchair. All hotel facilities are designed barrier free. -
Are pets permitted?
Pets are not permitted with the exception of guide dogs. -
Can we reserve sunbeds at the pool?
It is not allowed. But you can use them for free during all your stay. -
Is it easy to park near the hotel?
Yes, front or along streets near the hotel, plenty of parking at no cost. -
Is there a supermarket on site or nearby?
Yes, in all our hotels within 50 meters. -
Is someone at the front desk of all Prinsotel hotels during the night time?
Yes, happy to assist you 24 hours. -
Is there a playground with swings?
Yes, even a kid´s club. (no miniclub in Prinsotel Mal Pas) -
Are there pools for children?
Yes, in all our hotels, specially designed for them. -
Are the pools with salt water?
No, all of them are with fresh water. -
Is it possible to reserve sunbeds on the beach?
These sunbeds can only be rented directly on the beach, they don't belong to Prinsotel.
Prices and best Tariffsarrow_drop_uparrow_drop_down
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Why prices are cheaper than elsewhere?
Because there is not intermediaries. -
Why do I have to give credit card if I want to book flexible tariff and pay the fee at the hotel?
This is just to verify and guarantee your reservation. No charges will be done until arrival date. -
What means flexible tariff?
Reservations can be canceled and modified free of charge up to 72 hours (3 days) before entering the hotel. If the cancellation is requested within 72 hours (3 days) prior to check-in, full the amount of the reservation will be charged.
Also if you modify and later cancel or if you finally do not show up at the hotel, a penalty of 100% of reservation will be charged.
If the modifications are made more than 72 hours before check-in, no penalty will be charged, but the new rates that are available at the time of the change will be applied, whether they are higher or lower.
Rooms, Apartments and Suitesarrow_drop_uparrow_drop_down
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How many people can be accommodated in an apartment?
The maximum occupancy of the apartments for 2020 in Prinsotel Alba, Prinsotel La Caleta, Prinsotel La Dorada and Prinsotel La Pineda will be 3 adults + 1 children (up to 12 years old) + 1 baby. -
How many people can be accommodated in a double/twin room?
The maximum occupancy of the rooms for 2020 in Prinsotel Mal Pas and Prinsotel La Caleta; will be 2 adults (up to 12 years); Prinsotel La Pineda will be 2 adults. -
Is there any room or apartment adapted for disabled people?
Only Prinsotel La Dorada has totally adapted apartments for people with reduced mobility or with wheelchair. Moreover, all hotel facilities are designed barrier free. -
How many rooms got the apartments?
1 bedroom and 1 living room. -
How are the beds?
Twin beds is the bedrooms. -
Is the room safe included in the room?
No, you have to rent at reception. -
Have all the rooms and apartments air conditioning?
Yes, all of them -
Are in the apartments kitchen and cooking utensils?
Yes, they are fully equipped. -
Do the rooms have remote control for tv?
Yes, you will find it in your room or apartment. -
Are inside the apartments sheets , towels and amenities?
Yes, they have the same facilities as the hotel rooms. -
Do the rooms have satellite TV with international channels?
Yes, there are up to 10 international channels. -
Are there any costs for cribs and baby highchairs?
Cradles and highchairs are free of charge, if you want to use them you can mention them in your reservation or ask for them at the reception desk once you have stayed at the hotel.
