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FAQuestions

Answers to the most frequently asked questions related to our hotels

Reservationsarrow_drop_uparrow_drop_down
  • Is it safe to book through Prinsotel website?

    Yes, it is. Prinsotel website is a official and certified, it is offering safety transactions.
  • How can I book a stay though Prinsotel?

    The easiest and safest way is though the official website, always with the best rate. Check the availability choosing the hotel Prinsotel and dates of your holiday and number of guests. After that, confirm the reservation with 3 steps:
    1) Choose the room or apartment
    2) Choose the basis meal
    3) Confirm the stay with your details.
  • Why is it better to book though www.prinsotel.es?

    Because we manage the reservation directly with you, no intermediaries. Exclusive offers are published on our website only.
  • Why do we need a credit or debit card to book?

    It is only required to validate/guarantee your reservation.
  • ​Can I book by phone?

    Yes, we are available Monday – Friday from 10:00 am until 02:00 pm at +34 971 706 076. It requires the same information as on the website.
  • ​Once the reservation is done, do I get a confirmation?

    Yes, after confirming the reservation with your debit/credit card, you will receive shortly the booking confirmation by email.
  • Can I make a request for my room/stay?

    In case you wish to make a petition for your stay or room, please contact with clientes@prinsotel.es. The petitions cannot be confirmed due hotel availability, despite of this we always take the preferences of our guests into account.
  • Is it possible to book a stay at Prinsotel through other ways?

    Yes, but we always recommend to read the terms and conditions of the booking, it may be difference.
  • ​Can I book Breakfast or Halfboard on arrival?

    Yes, booking the meals in advance is much recommended, due prices can slightly increase on site.
  • Can I modify my reservation?

    In case the reservation is made directly from Prinsotel Website, it can be modified attaching your booking ID by email to clientes@prinsotel.es or also calling to +34 971 706 076.
    If the reservation was made from online agency (such as Booking.com, Check24…etc) or travel agency. Please contact directly with them in order to arrange the modification.
  • Can I cancel my reservation?

    If the reservation was made from Prinsotel Website, according to our terms and conditions, the reservation can be cancelled for free until 2 days prior the arrival. Otherwise it will charge 1 night as cancellation fee. Please contact us by email to clientes@prinsotel.es or calling to +34 971 706 076.
    For reservations made from online agencies or travel agency, please contact directly with them.
Servicesarrow_drop_uparrow_drop_down
  • Is there activities or entertainment?

    Yes, all the hotels Prinsotel offer entertainment and activities for all ages, night shows as well.
    Prinsotel Mal Pas does not offer any entertainment.
  • Is there cleaning service in the apartments?

    Yes, exactly as in our hotel rooms. Cleaning between 6 and 7 days a week and sheets change 2 times a week.
    *Think Green: If you do not require the scheduled sheet change, please inform our reception team.
  • Does the hotel provide pool/beach towels?

    Yes, it only requires a deposit, which it will return you on departure day.
  • Can I swim in the pool at night?

    No, due to the cleaning of the filters that are carried out at night.
  • Where can I change the pool towels?

    The lifeguard will gladly change for you at the pool site.
  • How does it work the payment method at the hotel bar or restaurant?

    Prinsotel hotels offer the CUSTOMER CARD, this is an easy and secure payment method, giving by 2 options:
    BY CREDIT,the payment of tickets of bar or restaurant will be paid on check-out, this option requires a credit card as a guarantee.
    BY CASH/DEBIT, which it can be loaded using either cash or debit card. Paying with e-Purse at bar or restaurants, you will get a ticket/receipt every time, where it will show the service charged and the remaining balance. This e-Purse can be loaded as many times as needed.
    The excess money into the e-Purse, will be refunded on check-out.
    * The CUSTOMER CARD does not contain any personal information,
  • What time can I check-in at reception desk?

    The hotel offers reception service 24 hours, then as soon as you arrive to the hotel, you are able check-in at the reception desk.
  • What time can I get access into the room or apartment?

    From 14:00 our guests are able to get access into the room or apartment. In case it is not ready, the reception team will kindly keep your luggage into the luggage room and you will start to enjoy all our facilities.
  • ​What time do I leave the room or apartment?

    It must leave the room or apartment before 12:00 o’clock.
  • Is there any place where my luggage can be kept after leaving the room or apartment?

    The reception team will kindly keep your luggage into the luggage room.
  • Can I stay longer enjoying the hotel facilities after leaving the room or apartment?

    The check-out must be done before 12:00 o’clock, but our guests can enjoy the hotel facilities until the departure.
  • Can I request Late-check-out Service on departure day?

    This has to be requested in advance at the reception desk, subjected to extra cost and hotel availability.
  • Are there courtesy showers available for those guests, who have left the room or apartment?

    Yes, there are courtesy showers at the hotel with towels.
  • Can I rent a car/bike or excursions at the hotel?

    Yes, the reception team will gladly inform you about services available for renting at the hotel.
Gastronomyarrow_drop_uparrow_drop_down
  • What kind of breakfast is offered at the hotel?

    The breakfast is offered in buffet form.
  • Can be an early or late breakfast requested?

    It needs to request it 1 day in advance at the reception desk.
  • May I make a special request for my stay?

    For special request, we recommend to arrange it in advance directly with the reception team.
  • ​Is possible to have a dinner à la carte?

    These hotels Prinsotel offer the possibility to have a dinner à la carte at PICCO Restaurant and Grill Restaurant:
    Prinsotel La Dorada (Playa de Muro), Prinsotel Alba (Cala d’Or) and Prinsotel La Caleta (Menorca).
  • Do the hotels offer special food for food intolerance/allergic?

    Yes, all our hotels offer free lactose, gluten-free food/products. In case of food intolerance/allergy, our guests can let us know contacting directly at the receptions desk or even to the Maître.
  • ​Does the special diet (mentioned before) cost extra?

    No, it doesn’t cost extra.
  • Does the hotel offer baby food?

    Booking the Half-board or Half-board Plus it is included the baby food for free. It can be requested directly to our Maître at the buffet Restaurant. Options: fish, meat, vegetable or fruit purée.
  • Can the dinner be changed for lunch?

    Unfortunately, this is not allowed.
  • Does the hotel offer a restaurant for lunch?

    Yes, we fully recommend the Snack Bar Salt and Co.
  • Are the drinks included with the Half-board or Half-board Plus?

    No, the drinks are not included in any basis meal, so it costs extra.
  • What is Half-board PLUS?

    The Half board Plus offers free choice of restaurants for dinner and for whole stay, so every night it can dinner in different restaurant. This option is only available at Prinsotel La Dorada, Prinsotel La Caleta and Prinsotel Alba.
    These are the restaurant available:
    Buffet Restaurant Kitchen Market
    PICCO Restaurant
    Grill Restaurant
  • What is Half-board?

    The Half-board is available at all hotels Prinsotel and includes only the breakfast and dinner (both buffet form) at the Kitchen Market buffet Restaurant.
    Additionally, according to the room or apartment type, our guests have advantages detailed below.
  • Does the Half-board include anything else?

    Yes, the half-board combined with room/apartment type offers:

    Prinsotel La Dorada
    - 50% off at Grill Restaurants and Gril Restaurant (only on menu dishes, drinks not incl.).
    - Select / Deluxe and Royal Apartment: 1 free dinner at PICCO Restaurant or Grill Restaurant (drinks not incl.).

    Prinsotel La Caleta
    - 50% off at Grill Restaurants (only on menu dishes, drinks not incl.).
    - Select and Deluxe Room / Apartment: 1 free dinner at Grill Restaurant (drinks not inc.).

    Prinsotel Alba
    - 50% off at Grill Restaurants (only on menu dishes, drinks not incl.).
    - Select and Deluxe Apartment: free dinner at PICCO Restaurant or Grill Restaurant (drinks not incl.)

    Prinsotel Mal Pas
    Breakfast is offered in buffet form.
    The dinner is taken to a high level, we wish to offer to our guests a unique gastronomy experience. The dinner consists in a menu elaborated by our chef, choosing between 3 starters, 3 main courses and 3 desserts. The guests are welcome to repeat the dish that they liked.
    The menu changes weekly.
  • What is the difference between Half-board and Half-board Plus?

    The main difference is that our guest will get multiple choice of restaurants to dinner for the whole stay.
    For further info, please just click on the link Gastronomy at Prinsotel.
  • Is there any dress code for the restaurants?

    Yes, for breakfast and lunch INFORMAL; dinner CASUAL.
    INFORMAL DRESS Women, men and children: t-shirts, shorts, skirts, dresses, sarongs, sandals, trainers.
    CASUAL DRESS Women / girls: dresses, blouses, skirts, jeans and dress shorts, casual t-shirts, trainers, dress sandals. Men / boys: dress shorts, long trousers, shirts, tops with sleeves, shoes or dress sandals. Bathing suits or wet clothes will not be permitted.
  • What kind of gastronomy does PICCO Restaurant offer?

    The Picco restaurant is a new concept of fusion food between Japanese and Italian food.
    - PICCO sushi & cocktails Japanese Restaurant, an à la carte Asian restaurant with Japanese delicacies such as Sushi, Maki, Niguiris, all paired with natural fruit cocktails in a lounge setting. - PICCO pizza & pasta Italian à la carte restaurant, with an informal atmosphere, large pizzas, traditional Italian pasta, nachos, salads and other varieties and an exquisite apple tart cooked to order.
  • Does PICCO Restaurant require a reservation?

    For dinner at the PICCO we recommend that you make a reservation, which can be made either at reception or by phone:
    PICCO Palma (+34) 971 711 348
    PICCO Playa De Muro (Prinsotel La Dorada) (+34) 971 890 224
    PICCO Cala d'Or (Prinsotel Alba) (+34) 971 538 668
    PICCO Menorca (Prinsotel La Caleta) (+34) 971 380 960
Facilitiesarrow_drop_uparrow_drop_down
  • Is there access for disabled people?

    Only Prinsotel La Dorada offers totally adapted apartments for people with reduced mobility or with a wheelchair. All hotel facilities are designed barrier free.
  • Are pets permitted?

    Pets are not permitted with the exception of guide dogs.
  • Can we reserve sunbeds at the pool?

    It is not allowed. But you can use them for free during all your stay.
  • Is it easy to park near the hotel?

    Yes, front or along streets near the hotel, plenty of parking at no cost.
  • Is there a supermarket on site or nearby?

     Yes, in all our hotels within 50 meters.
  • Is someone at the front desk of all Prinsotel hotels during the night time?

    Yes, happy to assist you 24 hours.
  • ​Is there a playground with swings?

    Yes, even a kid´s club. (no miniclub in Prinsotel Mal Pas)
  • Are there pools for children?

    Yes, in all our hotels, specially designed for them.
  • Are the pools with salt water?

    No, all of them are with fresh water.
  • Is it possible to reserve sunbeds on the beach?

    These sunbeds can only be rented directly on the beach, they  don't belong to Prinsotel.
Prices and best Tariffsarrow_drop_uparrow_drop_down
  • ​Why prices are cheaper than elsewhere?

    Because there is not intermediaries.
  • ​Why do I have to give credit card if I want to book flexible tariff and pay the fee at the hotel?

    This is just to verify and guarantee your reservation. No charges will be done until arrival date.
  • ​ What means flexible tariff?

    The payment of the reservation will be done on arrival at reception desk.
    It allows to modify your reservation until 1 day before the arrival. For free cancellations, it must contact with us until up to 2 days before the arrival. It will charge 1 night as cancellation fee, for those reservations cancelled less than 48 hours prior the arrival and No-show reservations.
Rooms & Apartmentsarrow_drop_uparrow_drop_down
  • How many people can be accommodated in an apartment?

    The maximum occupancy of the apartments for 2020 in Prinsotel Alba, Prinsotel La Caleta, Prinsotel La Dorada and Prinsotel La Pineda will be 3 adults + 1 children (up to 12 years old) + 1 baby.
  • How many people can be accommodated in a double/twin room?

    The maximum occupancy of the rooms for 2020 in Prinsotel Mal Pas and Prinsotel La Caleta; will be 2 adults (up to 12 years); Prinsotel La Pineda will be 2 adults.
  • Is there any room or apartment adapted for disabled people?

    Only Prinsotel La Dorada has totally adapted apartments for people with reduced mobility or with wheelchair. Moreover, all hotel facilities are designed barrier free.
  • How many rooms got the apartments?

     1 bedroom and 1 living room.
  • How are the beds?

    Twin beds is the bedrooms.
  • Is the room safe included in the room?

     No, you have to rent at reception.
  • Have all the rooms and apartments air conditioning?

    Yes, all of them
  • Are in the apartments kitchen and cooking utensils?

    Yes, they are fully equipped.
  • Do the rooms have remote control for tv?

    Yes, you will find it in your room or apartment.
  • Are inside the apartments sheets , towels and amenities?

    Yes, they have the same facilities as the hotel rooms. 
  • Do the rooms have satellite TV with international channels?

    Yes, there are up to 10 international channels.
  • Are there any costs for cribs and baby highchairs?

    Cradles and highchairs are free of charge, if you want to use them you can mention them in your reservation or ask for them at the reception desk once you have stayed at the hotel.
Rooms & Apartments "Select"arrow_drop_uparrow_drop_down
  • What extras include select?

    Better Amenities, bathrobe, slippers, minibar plenty on arrival with 2 still waters, 2 sparkling waters , 2 Coke, 2 beers, 1 lemon, 1 orange, PlayStation, kitchen amenities, ironing kit, TV plasma 32" (2 TV in Apartments, one in Bedroom and one in living room) ; pool towels...etc.
  • Are the select rooms and apartments larger in size than the rest?

    Not in size, but they have more amenities.
Tel. +34 971 892 238Fax +34 971 892 270Do you have any question?
Tel. +34 971 545 143Fax +34 971 643 427Do you have any question?
Tel. +34 971 564 684Fax +34 971 565 536Do you have any question?
Tel. +34 971 657 895Fax +34 971 643 427Do you have any question?
Tel. +34 971 385 911Fax +34 971 386 089Do you have any question?
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