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OFFICIAL STATEMENT - PRINSOTEL

As a result of urgent measures approved by the Spanish Government, by Royal Decree-Law 463/2020, of March 14, which declared the state of emergency to manage the world health crisis caused by COVID-19. We inform you about the brief suspension of all our services and delay in opening all our hotel establishments PRINSOTEL LA DORADA, PRINSOTEL ALBA and PRINSOTEL MAL PAS, until April 30, 2020.

All our hotels PRINSOTEL LA DORADA, PRINSOTEL ALBA and PRINSOTEL MAL PAS are opening on 1st May 2020; PRINSOTEL LA PINEDA as well.

For the PRINSOTEL LA CALETA (Menorca) hotel establishment, the opening date is still on 3rd May 2020.

We really appreciate in advance all your understanding and help in these difficult times and we remain at your disposal for any information or help you may need.

The management of bookings for the stays until April 30, 2020

Direct online bookings (through Prinsotel official website) are allowed to cancel or modify the dates for a stay in 2020 or even 2021, both options without penalty. In case of prepayment, the amount will be deducted on your next reservation with Prinsotel. Please the request must be done to ecommerce@prinsotel.es

Online reservations (through internet agencies/other websites) are allowed to cancel or modify dates for a stay in 2020, both options without penalty. In case of prepayment, the amount will be deducted on your next reservation. Please contact with your agency to request the modification, it is mandatory to forward the request also to ecommerce@prinsotel.es

Bookings made through Tour Operators; the customers must contact directly with them.

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