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Frequently asked questions.

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Prices and Best Tariffs

  • ​¿Why prices are cheaper than elsewhere?

    Because are direct without intermediary.
  • ​¿Can I find cheaper rates on other sites?

     It is possible, but estrange , probably  may have other conditions , room types or  services. In any case , send a screenshot of the last step of the reservation via email to ecommerce@prinsotel.es  so that it can be justify or otherwise improved providing you an alternative.
  • ​ ¿What means flexible tariff?

    The one that you can modify or cancel reservation up to 2 days before arrival, without any cost or penalty. The payment of this fee is made at the hotel.
  • ​¿Why do I have to give credit card if I want to book flexible tariff and pay the fee at the hotel?

    Data is to verify and guarantee your reservation. No charges will be done until arrival date.
  • ​¿What means non-refundable tariff?

    It means that once reserved can not be changed or canceled.

    Payment shall be the day of booking and is much cheaper.

    Exceptionally cases of force majeure may be considered justified modification of reservations only the ones that have been made exclusively on the official website www.prinsotel.es.

    Any reservation made on another site or agency, does not mean this exception.


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