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Frequently asked questions.

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Services

  • ¿Can we get into the hotel bar or restaurant without paying each time?

    Yes, the reception can arrange the credit option.
  • ​¿Do you provide towels for beach and swimingpool?

    Yes, with a small deposit at no cost.
  • ​¿Can we change the towels in pool?

     Yes, at reception and the lifeguard.
  • ​¿Can we go swimming at night in the pool?

     No, then do cleaning of filters and water with delicate products.
  • ¿Can you make the room at a certain time?

    Yes, tell reception and try to accommodate your request.
  • ​¿Is there entertainment for children?

    Yes, in all hotels and all ages up to 14 years as well as for adults.
  • ​¿When do we have to leave the room the departure day?

    At 11:00.
  • ​¿Is it possible to keep the room until later on departure day?

    Yes, by reserving  only and exclusively online at the official website at the same time of the room booking, alternative  the same day of departure by asking at reception if were available.
  • ​¿Is there a luggage room?

    Yes, we provide space to leave the luggage on the departure day to still enjoying  the last hours of your stay.
  • ​¿Is there a chance of showers once we have left the room?

    Yes a courtesy room or showers will be offered if they are available
  • ​¿Should we have towels, once we have left the room?

    Yes if you ask at reception.
  • Is there any cleaning day in the apartments?

    Yes, exactly as in our hotel rooms. Cleaning between 6 and 7 days a week and sheets change 2 times a week.

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